Your project and your privacy.

Information for your project

When you submit a project, we store your room photo, design preferences, approximate measurements and contact details to prepare and follow up on your request. Please avoid including people, personal documents or other sensitive details in your photos. We do not publish your uploaded photos as portfolio images without your permission.

Project records and images are stored using Cloudflare services. If you request an AI concept when the feature is available, your room image and design preferences are sent to OpenAI to produce the visualization. Do not upload an image unless you have the right to use it.

Drawing imports and the design studio

If you import drawings or PDF cut lists, the files and their written measurements are sent to OpenAI for extraction. Review the extracted dimensions, quantities, edges and material assignments against your original before ordering. AI may miss or misread information.

The design studio stores room geometry, units, construction choices and selected materials. In the mobile app, saved offline projects remain on that device, including after sign-out. Export a backup before removing the app or its data. Sending a project when online saves it to your account and emails a drawing package to you and the workshop. Local planning and exports work offline; AI processing and project submission require internet access.

Studio drawings and DXF outlines require workshop review. Hardware, drilling, toolpaths and machine-specific code are finalized after the equipment and construction details are confirmed.

Your account and project emails

Sign-in uses a short-lived one-time code sent to your email. We store your verified email, name and secure account sessions so you can return to your designs, drafts, orders, quotes and visit requests. Sign out on shared devices. We do not store a password.

We use Resend to deliver sign-in codes and transactional project emails. Your submitted cut diagrams or room concept may be attached to your own confirmation email and to the workshop notification. These emails are not marketing subscriptions.

Mobile contact and verification

A contact number is required before submitting a new project. We use it to follow up on your design and quote. When text verification is enabled, your number is sent to Twilio Verify to deliver and check a one-time SMS code. We mark a number as verified only after its code is accepted. This does not subscribe you to marketing texts. Message and data rates may apply. Never send your verification code in project chat.

Project chat

When you use our project chat, ADI stores the conversation to answer your questions and follow up. Messages are processed by OpenAI for automated replies when enabled. You can ask for a person at any time. Our virtual assistant cannot access your private orders or approve payments, financing or final quotations. Use your secure account for project records.

If you contact ADI through WhatsApp, Meta and our connected messaging provider process those messages. Automated WhatsApp replies are available only after that connection is activated. Please do not share passwords, verification codes, payment details or identity documents in chat. To request removal of a conversation, contact the ADI team.

Concepts, estimates and visits

AI images are design concepts, not construction documents. Dimensions, utilities, access, materials and buildability must be checked on site. Planning budgets are approximate, before HST, and subject to a detailed quotation. Unless expressly included in your written quotation, appliances, countertops, electrical, plumbing and structural work are excluded.

A preferred visit date is a request, not a confirmed appointment. ADI will contact you to confirm availability and the arrival window.

Cutting and edge application

Enter cut panel sizes before edge tape. Review every dimension, quantity and selected edge. The suggested layout includes a 3.2 mm saw kerf and 10 mm perimeter trim. Production settings and material suitability are reviewed before cutting.

Posted service prices are in Canadian dollars and include only straight rectangular cutting and the selected edge application. Panel and tape materials, special machining, delivery and oversized handling are separate unless confirmed in writing. The service minimum is applied once per order. Applicable Ontario HST is shown separately.

Customer-supplied panels must be sound, flat and suitable for processing; any required tape must match the material and be compatible with the workshop equipment. No production date is promised at checkout. Changes or cancellations after work begins may involve costs; ADI will confirm the applicable terms before production.

Payments and financing

When online payment is available, Stripe processes card details on its secure checkout. ADI does not store your full card number. A return from checkout alone is not payment confirmation; payment must be verified by the payment provider.

You may apply independently to Fig using the financing link on our website. Its application opens on Fig’s website in a separate window or tab. This link does not send your ADI project details to Fig. Our website does not collect your financial application details or retrieve your application status or lending decision from Fig. Fig handles your application under its own privacy policy and lending terms. Selecting financing interest on an ADI visit request is not a loan application. Do not send banking details or identity documents through the ADI project form.

Account deletion

ADI DESIGN MILLWORKS INC. operates ADI Design Millwork. To request deletion of your account and associated project data, use Delete your account. This is available in the app and on the website, including without reinstalling the app. We normally process requests within 30 days. Active contracts, payment, tax, warranty and dispute records may be retained only as necessary for those purposes; we will explain any applicable retention or delay. Offline plans, exported files and delivered emails are stored separately; use Clear offline plans in the app and remove any copies you exported. Contact us for separately held WhatsApp or service-provider records.

Contact and privacy requests

We use submitted contact details to respond to the project or order. For questions, corrections or a request to remove project information that is no longer needed, contact admin@adidesign.ca. Some transaction records may need to be retained for business or legal requirements.

The Selected Work gallery contains project images from our @tv_wall_designer Instagram page. Other concept imagery is labelled as AI design inspiration and does not represent completed installations.